By Pamela J. Gallagher

For organizations and their leaders, the past year has been one of upheaval, intense challenges, and new opportunities.  The word resilience has been on the tip of every leader’s tongue and the subject of many articles.  The leadership of organizations that have been able to rapidly and repeatedly adapt or pivot as the world changed demonstrated that resiliency is the key to success. 

Resilience is “one of the great puzzles of human nature,” as Diane Coutu reflects in her 2002 article in Harvard Business Review. How is it that some are crushed by seemingly impossible circumstances, while others rise to the occasion and thrive?  As I have reflected on this question as our society begins to reach a post-pandemic equilibrium, there are two principles that stand out to me as key pieces to the resiliency puzzle.

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